Patologi Birokrasi Dalam Pelayanan Publik (Studi Pelayanan Pembuatan E-KTP Di Dinas Kependudukan Dan Catatan Sipil Kabupaten Manggarai Timur)

LUHADU, Eugenius (2023) Patologi Birokrasi Dalam Pelayanan Publik (Studi Pelayanan Pembuatan E-KTP Di Dinas Kependudukan Dan Catatan Sipil Kabupaten Manggarai Timur). Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

	Text ABSTRAK.pdf Download (318kB)
	Text BAB I.pdf Download (908kB)
	Text BAB II.pdf Restricted to Repository staff only Download (145kB)
	Text BAB III.pdf Restricted to Repository staff only Download (103kB)
	Text BAB IV.pdf Restricted to Repository staff only Download (715kB)
	Text BAB V.pdf Restricted to Repository staff only Download (104kB)
	Text BAB VI.pdf Download (638kB)

Abstract

This study aims to 1). To analyze the bureaucratic pathology in the service of making E-KTP at the Department of Population and Civil Registry of East Manggarai Regency. 2). bureaucratic pathological factors in the service of making E-KTP at the Department of Population and Civil Registry of East Manggarai Regency. The type of research used is qualitative. Data collection techniques by observation, interviews and documentation to obtain data. The results of the study show that 1) There are several forms of bureaucratic pathology that are still commonly encountered in government, both at the village level and at the district level. The forms of pathology that occur in the Department of Population and Civil Registration of East Manggarai Regency are as follows: bribery, nepotism, low technical knowledge and skills, unfriendly, arbitrary and discriminatory. 2) . The factors that cause pathology are inadequate work benefits, inadequate working conditions, lack of education and training, wrong recruitment and weak job descriptions. Keywords: Pathology, Bureaucracy, Public Service

Actions (login required)

View Item