Kualitas Pelayanan Publik Pemerintah Desa Pada Kantor Desa Oebelo Kecamatan Kupang Tengah Kabupaten Kupang

AMARAL, Feodora Dias (2024) Kualitas Pelayanan Publik Pemerintah Desa Pada Kantor Desa Oebelo Kecamatan Kupang Tengah Kabupaten Kupang. Masters thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

Thesis entitled "Quality of Village Government Public Services at the Oebelo Village Office, Central Kupang District, Kupang Regency", by Feodora Dias Amaral, NIM Reg.No.811212037, supervised by Dr. Cosmas Fernandez, SVD, MA and Jou Sewa Adrianus, S.E, MM. Service quality is very important in an organization. Every human resource in the organization is expected to provide good and maximum service. The aim of this research is to determine: 1) The quality of village officials' public services seen from the dimensions of direct evidence, reliability, responsiveness, assurance and empathy for the people of Oebelo Village, Central Kupang District, Kupang Regency; 2) Factors that hinder village officials in providing services to the people of Oebelo Village, Central Kupang District, Kupang Regency; 3) Supporting factors for providing village official services to the people of Oebelo Village, Central Kupang District, Kupang Regency. This study uses a qualitative method. The informants in this research were the Central Kupang Subdistrict Head, Village Head, Village Secretary, RT/RW Head, Oebelo Village community. Data collection techniques can be done through observation, interviews, documentation. Research results: The direct evidence dimension is quite good, the reliability and responsiveness of the Oebelo Village Office is quite good. Next, the dimensions of assurance and empathy are good. The supporting factor for services at the Oebelo Village Office is good communication between fellow village officials and from village officials to the community. Factors inhibiting service at the Oebelo Village Office are lack of work facilities, office buildings that have not been repaired, lack of file management. Based on the results of this research, it can be recommended to Oebelo village leaders and officials to: add work facilities such as computers, printers, filing cabinets; organize files well so that it is easier when files are needed; repairs to physical damage to the building, such as ceilings, walls, doors, etc.; the need to arrange the office environment to make it more beautiful, green and comfortable; prioritize village financial planning for the construction or repair of public facilities such as roads in Oebelo Village.

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