Dinamika Komunikasi Organisasi Dalam Proses Pengambilan Keputusan Implementasi E-Government Di Pemerintahan Kota Kupang

RIANG, Yoseph and BATAONA, Mikhael R. and DHOSA, Didimus Dedi (2024) Dinamika Komunikasi Organisasi Dalam Proses Pengambilan Keputusan Implementasi E-Government Di Pemerintahan Kota Kupang. Jurnal Ilmu Komunikasi UHO : Jurnal Penelitian Kajian Ilmu Sosial dan Informasi, 9 (1). pp. 60-72. ISSN 2527-9173

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Abstract

In today's fast-paced and highly competitive modern era, every organization needs to continue innovation to be relevant in achieving goals and winning the competition. In government institutions, one aspect that determines the success of adopting innovation is the dynamics of organizational communication in the decision-making process. This type of research is descriptive qualitative using the case study method. The data analysis technique used is qualitative data analysis, according to Miles and Huberman. The technique used to test the credibility of qualitative research is triangulation, and this research uses source triangulation. Apart from that, the researcher also compares interview results with documentation studies. These results show that the decision-making process for implementing EGovernment innovation in the Kupang City Government generally follows Rogers' theory. However, at every decision-making stage, there are still communication barriers such as differences in perception, semantic and technical interference, limited information-sharing practices, absence of feedback, and low motivation among organizational members regarding implementing E-Government innovation

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