Profesionalisme Kerja Unit Pelaksanaan Teknis Daerah Sistem Penyediaan Air Minum (UPTD SPAM) Dalam Penyediaan Air Bersih Kabupaten Manggarai Timur(Studi Kasus Desa Nanga Labang)

NAMU, Olgaviani Cindriyanita (2025) Profesionalisme Kerja Unit Pelaksanaan Teknis Daerah Sistem Penyediaan Air Minum (UPTD SPAM) Dalam Penyediaan Air Bersih Kabupaten Manggarai Timur(Studi Kasus Desa Nanga Labang). Undergraduate thesis, Universitas Katolik Widya Mandira.

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Abstract

The primary focus of this research is to evaluate how well the indicators of professionalism namely ability, quality, facilities and infrastructure, and reliability are being implemented in the delivery of public services by UPTD SPAM. The study employs a qualitative approach with a descriptive method. Data collection techniques include observation, in-depth interviews with 15 informants consisting of the UPTD SPAM head, technical staff, and community service users, as well as documentation. The results show that the level of professionalism at UPTD SPAM remains low and suboptimal. This is evident from the mismatch between the amount of water distributed and the community’s needs, delays in the water distribution schedule, and inadequate supporting infrastructure such as water pipes and technical equipment. Identified challenges include limited competent human resources, ineffective operational management, weak supervision over service implementation, and poor communication between the service provider and the customers. In addition, residents continue to express dissatisfaction due to poor water quality, inconsistent service schedules, and a lack of response from UPTD staff to customer complaints. These issues directly impact customer satisfaction and the community’s overall quality of life. The conclusion of this study is that UPTD SPAM East Manggarai Regency needs a comprehensive improvement in all aspects of professionalism.This includes capacity building for employees,upgrading infrastructure,improving distribution systems, and strengthening service monitoring mechanisms. These efforts are crucial to ensure that clean water services are delivered professionally, sustainably, and in accordance with fair, equitable, and acceptable public service standards.

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