Kepuasan Kerja Memediasi Pengaruh Manajemen Pengetahuan, Kemampuan Kerja dan Sikap Kerja Terhadap Kinerja Karyawan (Studi Kasus pada Badan Pusat Statistik Provinsi Nusa Tenggara Timur)

DARYANTO, Fhifie (2025) Kepuasan Kerja Memediasi Pengaruh Manajemen Pengetahuan, Kemampuan Kerja dan Sikap Kerja Terhadap Kinerja Karyawan (Studi Kasus pada Badan Pusat Statistik Provinsi Nusa Tenggara Timur). Masters thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

The research entitled "Job Satisfaction Mediates the Influence of Knowledge Management, Work Ability and Work Attitude on Employee Performance (Case Study at the Central Statistics Agency of East Nusa Tenggara Province)" is a scientific work by Fhifie Daryanto, S.Tr. Ak supervised by Dr. Thomas Ola Langoday, SE., M.Si and Dr. Henny A. Manafe, SE., MM, with a focus on the field of Human Resources. This study aims to analyze employee performance, knowledge management, work ability, work attitude and job satisfaction at the Central Statistics Agency of East Nusa Tenggara Province. In addition, this study also aims to identify the significant influence of knowledge management, work ability and work attitude on employee performance and job satisfaction and examine the role of job satisfaction mediation on employee performance. The method used was a quantitative method with data collection through questionnaires, interviews, and observations of 86 respondents. Data analysis was carried out using descriptive and inferential statistical methods with the help of SmartPLS 3.0 software. The results of the study show that employee performance, job satisfaction, knowledge management, work ability, and work attitude at BPS NTT Province are very good, knowledge management has a significant effect on employee performance where the discovery, documentation and knowledge sharing process has not been fully supported by a formal and effective system, work ability has a significant effect on employee performance, work attitude has a significant effect on employee performance. In addition, knowledge management, work ability, and work attitude have a significant effect on job satisfaction. Job satisfaction has a significant effect on employee performance. Job satisfaction is able to mediate the influence of knowledge management where when knowledge management is better utilized in daily tasks employees will feel satisfied in their work, this satisfaction can improve employee performance, job satisfaction is able to mediate the influence of work ability and work attitude on employee performance.

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