SERAN, Primus Atanasius (2020) Analisis Kualitas Pelayanan Publik Pada Kantor Camat Kota Raja Kota Kupang. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.
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Abstract
This study aims to determine (1) the quality of public services in the Kota Raja District Office viewed from the Tangible dimension (Tangible), (2) the quality of services provided by the Kota Raja District Office in terms of Reliability, (3) the quality of service provided provided by the Kota Raja District Office viewed from the Responsiveness dimension (Response), (4) The quality of services provided by the Kota Raja District Office is seen from the Assurance dimension and (5) the quality of the service provided by the Kota Kota District Office is viewed from the Empathy dimension. This research was conducted at the Raja Kupang District Office. The research method used in this research is descriptive analysis with a qualitative approach that aims to describe and describe events and phenomena that occur in the field and present data systematically, factually, and accurately about facts or phenomena that occur in the field. The data analysis method used is descriptive analysis with a total of 30 respondents. The results of this study indicate that (1) Service quality in Kota Raja Subdistrict Office viewed from tangible dimensions is categorized as good based on respondents' perceptions, (2) Service quality at Kota Raja Subdistrict viewed from Reliability dimension is categorized good based on perceptions of respondents, (3)Service quality in Kota Raja Subdistrict Office viewed from the Responsiveness dimension (Response) is categorized quite good based onrespondents' perceptions, (4) Service quality in Kota Raja Subdistrict Office viewed from the Assurance dimension is quite good based on respondents perceptions, and (5) The quality of service in the Kota Raja District Office seen from the Empathy dimension is categorized as good based o respondents' perceptions
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Tangible Dimensions, Reliability, Responsiveness, Assurance, Empathy |
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HT Communities. Classes. Races H Social Sciences > HV Social pathology. Social and public welfare |
| Divisions: | Fakultas Ekonomika dan Bisnis > Program Studi Magister Manajemen > Konsentrasi Manajemen Sumber Daya Manusia |
| Depositing User: | SH Yakobus Naben |
| Date Deposited: | 17 Dec 2021 04:32 |
| Last Modified: | 17 Dec 2021 04:32 |
| URI: | http://repository.unwira.ac.id/id/eprint/4868 |
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