The Politeness Strategies In Giving Complaint Used By The Students Of English Study Program WMCU

AGUNG, Arsenius (2022) The Politeness Strategies In Giving Complaint Used By The Students Of English Study Program WMCU. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

This study is entitled " THE POLITENESS STRATEGIES IN GIVING COMPLAINT ” this study was conducted to find answers to two questions. (1) What kinds of politeness strategies are used by the students of English Study Program in giving complaints? (2) Which is the politeness strategy mostly used by the students of English Study Program in giving complaints? The method used in this study is the quantitative method. The objective of using this method is to find out what kinds of politeness strategies are used by the students of English Study Program in giving complaints and to find out the most dominant politeness strategy used by students of English Study Program in giving complaints. The subject of the study was the students of Widya Mandira Catholic University Kupang from the second-semester students, the participants were 20 students consist of 3 males and 17 females. They were asked to respond to 12 different situations using politeness strategies. The instrument used by the writer to compile data is the DCT (Discourse Completion Test). Next, the researcher made a DCT which was then given to the respondent. The researcher copied the data obtained after collecting the DCT, and then the researcher classify, quantify, and analyzed the data. In this study, the researcher found that there are 4 strategies in Brown and Levinson’s theory, namely Bald On Record, Positive Politeness, Negative Politeness, and Off Record used by the participants giving complaints based on 12 different situations given by the researcher, it gives results as follows: Bald On Record strategy was used by 128 participants with percentage 52%, Positive politeness strategy was used by 24 participants with percentage 10%, Negative Politeness strategy was used by 69 participants with percentage 28% and Off Record strategy was used by 26 participants with percentage 11%. From the data analysis above, it can be concluded that the most dominant politeness strategy used by the participants in giving complaints is the Bald on record strategy with 128 participants and 52%.

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