Pengaruh Kompetensi Sumber Daya Manusia, Regulasi Dan Sarana Prasarana Terhadap Kinerja Perawat Di Masa Pandemi Covid-19 Dengan Burnout Syndrome Sebagai Variable Intervening Pada Rumah Sakit St. Carolus Borromeus Kupang

PRAMANASARI, Indra (2023) Pengaruh Kompetensi Sumber Daya Manusia, Regulasi Dan Sarana Prasarana Terhadap Kinerja Perawat Di Masa Pandemi Covid-19 Dengan Burnout Syndrome Sebagai Variable Intervening Pada Rumah Sakit St. Carolus Borromeus Kupang. Masters thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

Performance is the appearance of the work of people in an organization. Performance is generally understood as a record of job positions or results of all work activities over a period of time. The primary survey results indicate that the performance of nurses at St. Carolus Borromeus Hospital Kupang is not optimal during the Covid-19 pandemic. The aim of this thesis are to know about the significant impact of human resource competence, regulation, infrastructure, and burnout nurses at St. Carolus Borromeus Hospital Kupang during the Covid-19 pandemic. Also during the Covid-19 pandemic, the burnout syndrome mediates the impact of human resource competence, regulation and infrastructure on the performance of nurses at St Carolus Borromeus Kupang. The sampling technique used in this study is saturation sampling technique. The data for this study were collected using a questionnaire distributed to all nurses, for a total of 74 people. The data were analyzed using the PLS SEM test. The results of the analysis showed a significant impact on human resource competence (p=0.002), infrastructure (p=0.006) and burnout (p=0.047). The regulatory variables did not significantly impact on the nurse's performance (p = 0.809). As a result, burnout does not mediate the impact of human resource competence, regulations, and infrastructure on nurses’ performance in St. Carolus Boromaus Hospital Kupang during Covid-19 pandemic. We make recommendations based on the results obtained, 1). For affiliated agencies, this thesis serve as a reference and orientation for hospital leaders in St. Carolus Borromeus Hospital Kupang, especially in terms of staff competence (officers) and availability of hospital infrastructure, improved in hospital service management and burnout. You can identify aspects of the burnout syndrome. Think of healthcare workers at work. 2). The researchers can provide new insights related to the analysis of staffing, regulation, and infrastructure-related factors that affect nurses’ performance. 3). Further researchers can use this thesis as a reference to examine the most important factors, in addition to the variables in this paper, that affect hospital nurse performance. This thesis will form the basis for an article on nurse substitution during the pandemic. and 4). Respondents can improve their skills and knowledge about the importance of human resources, hospital regulatory systems, and availability of essential support facilities for hospital nurses.

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