Aplikasi Pengaduan Masyarakat Pada Perusahaan Daerah Air Minum Kabupaten Ngada Berbasis Web

SEBO, Alfonsus (2023) Aplikasi Pengaduan Masyarakat Pada Perusahaan Daerah Air Minum Kabupaten Ngada Berbasis Web. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

Complaints to the Ngada Regency Regional Drinking Water Company are conveyed by the community through direct visits to the office during working hours. Subsequently, the community fills out the complaint book provided by the staff. Once the book is fully completed, it is returned to the customer relations officer. The practice of the community personally visiting the Ngada Regency PDAM office to express their complaints is one of the traditional methods that is still widely used. However, this approach has limitations and is not very practical or efficient. These limitations include time constraints, limited access, and mobility issues for the elderly or people with disabilities. Coming to the Ngada Regency PDAM office in person can pose challenges. Moreover, there is a lack of information about the status of the complaints, and people often want to know the progress of their complaints. Considering this issue, it's important to develop a web-based public complaint application for the Ngada Regency Regional Drinking Water Company. This application would improve the complaint handling process. The prototype methodology is employed in building this website. The results of this research can assist the community in submitting complaints and aid the Ngada Regency PDAM staff in receiving, managing, and resolving these complaints from the public.

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