Kinerja Pegawai Dalam Memberikan Pelayanan Administrasi Desa Di Desa Ngera Kecamatan Keo Tengah Kabupaten Nagekeo

BUDE, Mariana Asnath (2024) Kinerja Pegawai Dalam Memberikan Pelayanan Administrasi Desa Di Desa Ngera Kecamatan Keo Tengah Kabupaten Nagekeo. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

This research examines "Employee Performance in Providing Village Administration Services in Ngera Village, Keo Tengah District, Nagekeo Regency". The focus of this research is how the Village apparatus performs administrative services in Ngera Village, Keo Tengah District, Nagekeo Regency and the factors that hinder the performance of village officials. The purpose of this study was to determine how well administrative services function in Ngera village, which is located in Keo Tengah District, Nagekeo Regency. In this study, the theory of administrative service performance indicators was used by Agus Dwiyanto (2016: 50). In this study, the three main indicators are productivity, service quality, and responsiveness. This research uses a qualitative approach. This research uses reduction, presentation, and conclusion drawing techniques to analyze data. Primary data came from informants directly, while secondary data came from books and official documents from Ngera village office, agencies related to this research. The informants of this research are the village secretary, head of administration, village apparatus, and Ngera village community. The results of this study show that village staff have not achieved their best level of performance. In terms of productivity, the staff members have not done their work optimally, the quality of service, which shows a different attitude, and their resistance to the needs of the community and do not care when providing services.

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