Strategi Peningkatan Kualitas Pelayanan E-KTP oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sikka

GOAN, Antonela Anggreni (2025) Strategi Peningkatan Kualitas Pelayanan E-KTP oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sikka. Undergraduate thesis, Universitas katolik Widya Mandira Kupang.

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Abstract

This study aims to determine the government's strategy in improving the quality of e-KTP services at the Population and Civil Registration Office of Sikka Regency. This research used a qualitative descriptive approach. Information was collected through observation, interviews, documentation, and literature study. Data validation was carried out through data tringulation, techniques and time, and then analyzed through data reduction, data presentation, and conclusion drawing. The results of this study indicate that the government's strategy in improving the quality of e-KTP services at the Population and Civil Registration Office of Sikka Regency is seen from four strategies according to Osborne and Plastrik (2001), namely the Organizational Work Structure Development Strategy related to the division of tasks and responsibilities according to each tupoksi and the establishment of good cooperation between the four fields, decentralization and service deployment and also routine evaluation. Service Procedure Development Strategy is related to simplifying e-KTP service procedures, developing service innovations, implementing information technology and increasing service accessibility. Infrastructure Development Strategy relates to the provision of e-KTP service infrastructure, provision of physical facilities that are safe, comfortable, and fast. The Organizational Work Culture Development Strategy relates to providing sincere and attentive service, the use of ID cards, the implementation of routine apples.

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