Analisis Pelayanan Publik Dalam Pemberian Izin Mendirikan Bangunan Di Kota Kupang

FAHIK, Modesta F. (2021) Analisis Pelayanan Publik Dalam Pemberian Izin Mendirikan Bangunan Di Kota Kupang. Undergraduate thesis, Universitas Katolik Widya Mandira.

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Abstract

The objectives of this study are 1) To find out how the process in the service of granting building permits in Kupang city. 2) To find out what are the supporting and inhibiting factors in the process of public services in granting building permits in Kupang city. The analytical tool used to analyze public services in granting building permits is descriptive analysis. Descriptive analysis is an analysis that is used to analyze data by describing or describing the collected data as it is without intending to make generalized conclusions or generalizations. Related to the IMB requirements and the IMB process. Researchers use primary data. Primary data was obtained from the Office of Investment and One Stop Services in Kupang City, data taken from 2017-2019,Primary data in this study were people who administered building permits and employees of the licensing service. Referring to descriptive analysis, the following conclusions can be drawn; 1) Services at the Kupang City Investment and One Stop Integrated Services (DPMPTSP) office are quite good,the community is easy to understand. 2)The requirements and process for obtaining an IMB are not at all complicated and convoluted, but there are still people who feel the complexity of obtaining a building permit (IMB) because they first build before getting a permit.

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