Kualitas Pelayanan E-KTP di Dinas Kependudukan dan Catatan Sipil Kota Kupang

LIU, Wasty Meliansi (2020) Kualitas Pelayanan E-KTP di Dinas Kependudukan dan Catatan Sipil Kota Kupang. Undergraduate thesis, Unika Widya Mandira.

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Abstract

In an effort to establish order in the national admyracy of population. The Government has the responsibility to provide accurate and up-to-date data. Therefore, the Government is expected to implement public services and do not close possibilities in the population service and civil registration as one of the government organizations as implementing E-KTP. This research aims to describe how the quality of E-KTP service in the population Office and civil registration of Kupang, the type of research used is a type of qualitative descriptive research. Data collection techniques are observations, interviews and documentation. Data is analyzed in a qualitative deskrptif. The Data collected was later reduced in the form of findings, which were then presented on a barative basis. Based on the results of the research found that the quality of service in the Department of Population and Civil registration of Kupang is good. And the quality of service provided is very easy for consumers in making E-KTP. But in the implementation of public services there are still some obstacles that become a barrier of service quality in the Department of Population and Civil registration of Kupang City is E-KTP printing in this case Blanko is still a authority from the center so that the distribution of E-KTP must wait from the center. Officers also have not discipline seen from the still existing officers who come not timely. Another thing is the facility of infrastructure DISDUKCAPIL lack of recording equipment. This is what is the quality of service in the Department of Population and Civil registration in Kupang.

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