A Study On The Strategies Of Giving Complaints In English In Certain Situations Used By EFL Learners In Kupang

ONIBALA, Yosefin Aprilia (2022) A Study On The Strategies Of Giving Complaints In English In Certain Situations Used By EFL Learners In Kupang. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

	Text ABSTRAK.pdf Download (645kB)
	Text BAB I.pdf Download (369kB)
	Text BAB II.pdf Restricted to Repository staff only Download (314kB)
	Text BAB III.pdf Restricted to Repository staff only Download (266kB)
	Text BAB IV.pdf Restricted to Repository staff only Download (1MB)
	Text BAB V.pdf Download (253kB)

Abstract

This study is entitled: “A Study on the Strategies of Giving Complaints in English in Certain Situations used by EFL Learners in Kupang”. It was conducted to answer the following questions: 1) What are giving complaint strategies used by the eleventh-grade students of St. Rafael Seminary High School Kupang? 2) Which complaint strategy is the most commonly used by participants? The objectives of this study are to find out the complaint strategies used by the eleventh-grade students of St. Rafael Seminary High School Kupang and to find out the most used complaint strategy by participants. The writer researched the eleventh-grade students of St. Rafael Seminary High School Kupang. There were 32 participants in this study that consist of all male students. The method of this study was a Qualitative Method where the data was collected through a Written DCT (Discourse Completion Test) that contained 16 complaint scenarios. The result of this study showed that all participants have used the eight complaint strategies from Trosborg (1994). In sixteen situations, some participants used the strategies hints, annoyance, ill consequences, indirect accusation, direct accusation, modified blame, explicit blame (behavior), and explicit blame (person) in giving complaints in English. Based on the analysis of the data, it is also found that some students did not use any of the complaints strategies in each situation. Several reasons students that allow do not use complaint strategies, namely students do not put themselves in the situation or are outside that, they do not dare to complain to the complainee, they have less understanding about giving a complaint, and they have difficulty in giving complaints. So, the researcher found a new strategy for giving complaints. Researcher gave a new name to this strategy. The new name for this complaint strategy is Outside Situation. It means that the complainer does not give his complaint to the complainee but he seemed to only say to himself and also to the non-complainee. He put himself out of the situation. In addition, the most common type of complaint strategy used by participants in this study is Direct Accusation (255 times). The majority of the participants gave their complaints directly to other people who had done something wrong or unpleasant to their hearts. They were more open and honest in conveying their complaints to others to help others become individuals who have good character.

Actions (login required)

View Item