Evaluasi Kinerja Perusahaan Asuransi Menggunakan Data Envelopment Analysis (Studi Empiris Pada Asuransi Umum Yang Terdaftar Pada Bursa Efek Indonesia Periode 2020-2023)

NATU, Cecilia Novianty (2024) Evaluasi Kinerja Perusahaan Asuransi Menggunakan Data Envelopment Analysis (Studi Empiris Pada Asuransi Umum Yang Terdaftar Pada Bursa Efek Indonesia Periode 2020-2023). Masters thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

Title:"Performance Evaluation of Insurance Companies Using Data Envelopment Analysis (Empirical Study on General Insurance Listed on the Indonesia Stock Exchange for the Period 2020-2023)" written by Cecilia Novianty Natu, ST, under the supervision of Dr. Stanis Man, SE., M.Si as the first advisor and Pater Dr. Paskalis Seran, SVD, Dipl. Theol., MBA as the second advisor. This research utilizes secondary data in the form of financial reports of general insurance companies published during the period 2020-2023 on the IDX website with documentation techniques processed using the DEA method VRS model with input orientation. The variables in this study include input variables and output variables. The input variables include total assets and operating expenses, while the output variables include premium income and claims paid. The results of the study show that the average technical efficiency and scale efficiency of general insurance is not yet optimal, with details of 72.6% (CRSTE) and 83.5% (VRSTE) in 2020, slightly increasing to 76.7% (CRSTE) and 83.9% (VRSTE) in 2021, decreasing to 71.2% (CRSTE) and 79.3% (VRSTE) in 2022, and fluctuating in 2023 with values of 66.1% (CRSTE) and 81.7% (VRSTE). Scale efficiency in 2020 was 87.2%, increased to 90.7% in 2021, then decreased to 88.9% in 2022 and 78.9% in 2023. This research contributes to the literature by adding theories about company performance efficiency using the DEA method and provides practical insights for management to improve efficiency. Thus, this study provides additional insights for various related parties in improving the performance and competitiveness of the insurance industry in the future

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