Kinerja Pelayanan Administrasi Surat Keterangan Belum Menikah Di Kantor Kelurahan Oesapa Kecamatan Kelapa Lima Kota kupang

BANI, Yahya (2024) Kinerja Pelayanan Administrasi Surat Keterangan Belum Menikah Di Kantor Kelurahan Oesapa Kecamatan Kelapa Lima Kota kupang. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

This research is entitled “ADMINISTRATIVE SERVICE PERFORMANCE OF UNMARRIED CERTIFICATES AT THE OFFICE OF THE LURAH OESAPA KECAMATAN KELAPA LIMA KUPANG CITY”. The purpose of this study wasto determine the Performance of Unmarried Certificate Services at the Oesapa Village Head Office as well as inhibiting factors and supporting factors in the service of Unmarried Certificate. The type of research used in this study is qualitative research with a descriptive approach. Data was obtained from various documents and interviews. Interview data was taken from several sources, namely,the Head of Oesapa Village Head of Community Services and several communities. The findings of this study are as follows: (1) Physical Evidence At the Oesapa Village Head Office, Facilities and Infrastructure are good and complete. The condition of this office is clean, comfortable and gives a good impression, while the availability of supporting facilities such as waiting rooms that must be expanded and also room coolers such as air conditioners and fans need to be added or repaired. (2) Reliability. The speed and timeliness of service is good enough. In providing services, the Unmarried Certificate sets an estimated time of 1 day (as long as there are no obstacles or interference with existing computers and printers), because this office has a service commitment that is quite mandatory to run so as to create effective services. (3) Responsiveness. The attitude of officers in providing services, employees at the Oesapa Village Head Office have provided good service, courtesy and have responded to public complaints quickly and are fully responsible for the service. The inhibiting factors of the research on the quality of public services in making unmarried certificates at the Oesapa Head of Village are: employee delays resulting in delays in issuing unmarried certificates at the Head of Village and the lack of infrastructure at the Oesapa Head of Village office in providing services to the community and community complaints about the narrow waiting room. Supporting factors in unmarried certificate services such as employees providing services well, on time and on target.

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