Peran Whatsapp dalam Interaksi Sosial (Studi Kasus Pada Kelompok Anak Muda Usia 19-25 di Lasiana, Kelurahan Pasir Panjang RT 18 / RW 04 Kota Kupang

RAYA, Ismail Kopong (2025) Peran Whatsapp dalam Interaksi Sosial (Studi Kasus Pada Kelompok Anak Muda Usia 19-25 di Lasiana, Kelurahan Pasir Panjang RT 18 / RW 04 Kota Kupang. Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.

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Abstract

This study aims to determine the role of WhatsApp in forming and maintaining social interactions among young people aged 19–25 years in Lasiana, Pasir Panjang Village RT 18/RW 04 Kupang City. WhatsApp as a digital communication media has become an important part of young people's social lives, replacing most face-to-face communication with instant and flexible online communication. This study uses a qualitative descriptive approach with a case study method. Data were obtained through in-depth interviews, observations, and documentation of six purposively selected informants. The results of the study show that WhatsApp has a significant role in strengthening social relationships, accelerating the exchange of information, and supporting communication in personal and group contexts. However, excessive use also has the potential to reduce direct interaction and increase dependence on digital communication. This study uses George Herbert Mead's symbolic interactionism theory to analyze the process of social interaction based on digital symbols such as text messages, emoticons, and other communication features in WhatsApp. The results of this study are expected to provide a deeper understanding of the dynamics of social interactions among young people in the digital era and become a reference in the use of social media that is wiser and more balanced.

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