LAMAK, Melania Nogo (2020) Analisis Kinerja Pegawai Dalam Memberikan Pelayanan Admnistrasi Kepada Masyarakat Di Kantor Desa (Studi Kasus di Kantor Desa Wuakerong, Kecamatan Nagawutung, Kabupaten Lembata). Undergraduate thesis, Universitas Katolik Widya Mandira Kupang.
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Abstract
This type of research in this research is descriptive research using a qualitative approach. Informants in this study were 13 people. Sources of data obtained are primary and secondary data. Data collection techniques are in-depth, interviews, observations and document reviews. Data anlysis techniques used in this study are data collection, data reduction and conclusion drawing/ verification. The result of this study indicate that so far the performance of employees at the wuakerong village office has not been optimal. This can bi seen from the indicators (1) simplicity that related to adequate service procedures running optimally, (2) clarity and cernaity related to the the certainty of time in administrative services at the wuakerong village office is not optimal. (3) security related to security in service is optimal. (4) openness related to information provided by employees is optimal. (5) efficient that the speed of service is still overlapping.(6) economical that certainity is optimal because it is not subject to administrative costs. In conclusion, the performance of employees in providing administrative services to the community at the wuakerong village office has not been optimal. The authors suggest the following points (1) to the wuakerong village government to immediately improve all aspect of services provided in the future can be even better. (2) to the people of wuakerong village to always participate in the provision of increasingly better public services.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Performance dan Administrative Services |
| Subjects: | J Political Science > JC Political theory J Political Science > JQ Political institutions Asia J Political Science > JS Local government Municipal government J Political Science > JX International law |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Program Studi Administrasi Publik |
| Depositing User: | SH Yakobus Naben |
| Date Deposited: | 04 Feb 2022 01:59 |
| Last Modified: | 04 Feb 2022 01:59 |
| URI: | http://repository.unwira.ac.id/id/eprint/4997 |
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